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15 Key Elements Every Help Desk Response Needs To Boost Business

October 30, 2015 by Nick Garcia Leave a Comment

We all have a few memories which stick out as great or terrible examples of customer service. Regardless of how well the encounter goes we’re always left with a lasting impression from the companies we deal with. These scenarios play out a certain way because of how we’re treated. How we’re treated depends on how effective […]

Filed Under: Optimize Your Business Tagged With: branding, customer retention, customer service, customer support, how to do customer service

9 Customer Service Macros That Will Save You Hours Per Week

October 16, 2015 by Nick Garcia 2 Comments

If you’ve ever launched a product or service then you know how time-consuming customer support can be. This is especially true during the launch itself. In this blog post, we’re going to take a closer look at one of the best ways to crunch down the time involved in running the support desk side of your […]

Filed Under: Optimize Your Business Tagged With: customer service, customer support, how to do customer service

Extraordinary Customer Service – Doing The Exact Opposite Of Comcast

July 15, 2014 by Debbie Drum Leave a Comment

Since we are on the topic of customer service this week – Zappos literally wrote the book on how to treat customers. If you haven’t heard the atrocious customer service call with Comcast – you can check out what all the buzz is about here. One customer had a completely different experience on customer service when […]

Filed Under: Optimize Your Business Tagged With: customer service, how to do customer service, zappos

Comcast Gives an Amazing Lesson on Why Everyone hates them (How not to do Customer Service)

July 15, 2014 by Ben Adkins 1 Comment

Today the internet “exploded” when a recording of a phone call was released detailing the “customer retention” tactics used by Comcast. In the call tech blogger and former head of Engadget (a technology blog) goes through an exhausting round of questions in an effort to close his Comcast account and switch providers. This one is […]

Filed Under: Optimize Your Business Tagged With: comcast, comcast sucks, customer support, dont's, how to do customer service

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