We all have a few memories which stick out as great or terrible examples of customer service. Regardless of how well the encounter goes we’re always left with a lasting impression from the companies we deal with. These scenarios play out a certain way because of how we’re treated. How we’re treated depends on how effective […]
9 Customer Service Macros That Will Save You Hours Per Week
If you’ve ever launched a product or service then you know how time-consuming customer support can be. This is especially true during the launch itself. In this blog post, we’re going to take a closer look at one of the best ways to crunch down the time involved in running the support desk side of your […]
Extraordinary Customer Service – Doing The Exact Opposite Of Comcast
Since we are on the topic of customer service this week – Zappos literally wrote the book on how to treat customers. If you haven’t heard the atrocious customer service call with Comcast – you can check out what all the buzz is about here. One customer had a completely different experience on customer service when […]
Comcast Gives an Amazing Lesson on Why Everyone hates them (How not to do Customer Service)
Today the internet “exploded” when a recording of a phone call was released detailing the “customer retention” tactics used by Comcast. In the call tech blogger and former head of Engadget (a technology blog) goes through an exhausting round of questions in an effort to close his Comcast account and switch providers. This one is […]