Fearless Social

  • Join Closer’s Cafe Now
  • Blog
  • Fearless TV
  • Meet our Team
  • University
  • Customer Support

15 Key Elements Every Help Desk Response Needs To Boost Business

October 30, 2015 by Nick Garcia Leave a Comment

We all have a few memories which stick out as great or terrible examples of customer service. Regardless of how well the encounter goes we’re always left with a lasting impression from the companies we deal with. These scenarios play out a certain way because of how we’re treated. How we’re treated depends on how effective […]

Filed Under: Optimize Your Business Tagged With: branding, customer retention, customer service, customer support, how to do customer service

9 Customer Service Macros That Will Save You Hours Per Week

October 16, 2015 by Nick Garcia 2 Comments

If you’ve ever launched a product or service then you know how time-consuming customer support can be. This is especially true during the launch itself. In this blog post, we’re going to take a closer look at one of the best ways to crunch down the time involved in running the support desk side of your […]

Filed Under: Optimize Your Business Tagged With: customer service, customer support, how to do customer service

Why You Need to Copy these 4 Superior Customer Service Standards from Apple

November 20, 2014 by Debbie Drum Leave a Comment

As consumers, we really know good customer service from really bad customer service. We encounter both everyday from the restaurants we eat at to the dreaded technical support calls we are forced to participate in. The worst is cable, but I digress. One customer care call that I don’t mind dealing with is Apple Support. […]

Filed Under: Optimize Your Business Tagged With: apple, customer support, customers, great support, standards

Master This ONE Extra Customer Service Step (That Not Too Many Business Owners Do)

August 18, 2014 by Debbie Drum Leave a Comment

When a customer has to contact a help desk they are probably experiencing some kind of problem. Sometimes, we have people contacting our help desk to tell us how much they love us, but the majority of people who contact actually need some kind of help with something. Every business should have some sort of […]

Filed Under: Increase Conversions Tagged With: customer retention, customer service, customer support, follow up

Comcast Gives an Amazing Lesson on Why Everyone hates them (How not to do Customer Service)

July 15, 2014 by Ben Adkins 1 Comment

Today the internet “exploded” when a recording of a phone call was released detailing the “customer retention” tactics used by Comcast. In the call tech blogger and former head of Engadget (a technology blog) goes through an exhausting round of questions in an effort to close his Comcast account and switch providers. This one is […]

Filed Under: Optimize Your Business Tagged With: comcast, comcast sucks, customer support, dont's, how to do customer service

Search Fearless Social

  • Join Closer’s Cafe Now
  • Blog
  • Fearless TV
  • Meet our Team
  • University
  • Customer Support
  • Terms and Conditions
  • Privacy Policy
  • Refund Policy
Copyright 2016
Thirty3 Productions

Copyright © 2023 · Agency Pro Theme on Genesis Framework · WordPress · Log in