We all have a few memories which stick out as great or terrible examples of customer service. Regardless of how well the encounter goes we’re always left with a lasting impression from the companies we deal with. These scenarios play out a certain way because of how we’re treated. How we’re treated depends on how effective […]
9 Customer Service Macros That Will Save You Hours Per Week
If you’ve ever launched a product or service then you know how time-consuming customer support can be. This is especially true during the launch itself. In this blog post, we’re going to take a closer look at one of the best ways to crunch down the time involved in running the support desk side of your […]
Why You Need to Copy these 4 Superior Customer Service Standards from Apple
As consumers, we really know good customer service from really bad customer service. We encounter both everyday from the restaurants we eat at to the dreaded technical support calls we are forced to participate in. The worst is cable, but I digress. One customer care call that I don’t mind dealing with is Apple Support. […]
Master This ONE Extra Customer Service Step (That Not Too Many Business Owners Do)
When a customer has to contact a help desk they are probably experiencing some kind of problem. Sometimes, we have people contacting our help desk to tell us how much they love us, but the majority of people who contact actually need some kind of help with something. Every business should have some sort of […]
Comcast Gives an Amazing Lesson on Why Everyone hates them (How not to do Customer Service)
Today the internet “exploded” when a recording of a phone call was released detailing the “customer retention” tactics used by Comcast. In the call tech blogger and former head of Engadget (a technology blog) goes through an exhausting round of questions in an effort to close his Comcast account and switch providers. This one is […]