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15 Key Elements Every Help Desk Response Needs To Boost Business

October 30, 2015 by Nick Garcia Leave a Comment

We all have a few memories which stick out as great or terrible examples of customer service. Regardless of how well the encounter goes we’re always left with a lasting impression from the companies we deal with. These scenarios play out a certain way because of how we’re treated. How we’re treated depends on how effective […]

Filed Under: Optimize Your Business Tagged With: branding, customer retention, customer service, customer support, how to do customer service

9 Customer Service Macros That Will Save You Hours Per Week

October 16, 2015 by Nick Garcia 2 Comments

If you’ve ever launched a product or service then you know how time-consuming customer support can be. This is especially true during the launch itself. In this blog post, we’re going to take a closer look at one of the best ways to crunch down the time involved in running the support desk side of your […]

Filed Under: Optimize Your Business Tagged With: customer service, customer support, how to do customer service

Master This ONE Extra Customer Service Step (That Not Too Many Business Owners Do)

August 18, 2014 by Debbie Drum Leave a Comment

When a customer has to contact a help desk they are probably experiencing some kind of problem. Sometimes, we have people contacting our help desk to tell us how much they love us, but the majority of people who contact actually need some kind of help with something. Every business should have some sort of […]

Filed Under: Increase Conversions Tagged With: customer retention, customer service, customer support, follow up

Extraordinary Customer Service – Doing The Exact Opposite Of Comcast

July 15, 2014 by Debbie Drum Leave a Comment

Since we are on the topic of customer service this week – Zappos literally wrote the book on how to treat customers. If you haven’t heard the atrocious customer service call with Comcast – you can check out what all the buzz is about here. One customer had a completely different experience on customer service when […]

Filed Under: Optimize Your Business Tagged With: customer service, how to do customer service, zappos

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