We all have a few memories which stick out as great or terrible examples of customer service. Regardless of how well the encounter goes we’re always left with a lasting impression from the companies we deal with. These scenarios play out a certain way because of how we’re treated. How we’re treated depends on how effective […]
Master This ONE Extra Customer Service Step (That Not Too Many Business Owners Do)
When a customer has to contact a help desk they are probably experiencing some kind of problem. Sometimes, we have people contacting our help desk to tell us how much they love us, but the majority of people who contact actually need some kind of help with something. Every business should have some sort of […]
5 Simple Ways to Stop Your Customers From Cheating On You.
You know how it is buddy – if you are not delivering the goods, your customer is going to go somewhere else to get them. Isn’t it a little crazy how love and business are practically one in the same??? What do I mean by cheating? In a business sense, when customers essentially buy the […]