Today the internet “exploded” when a recording of a phone call was released detailing the “customer retention” tactics used by Comcast.
In the call tech blogger and former head of Engadget (a technology blog) goes through an exhausting round of questions in an effort to close his Comcast account and switch providers. This one is hard to listen to and it really illustrates some of the issues that have made Comcast one of America’s most hated companies.
Listen Below to the actual call:
This person broke just about every rule in the book when it comes to dealing with customers.
Want to see how to do it right… Check out our story on how Zappos wrote the book on how to treat your customer.
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I can concur Comcast is the worst!!!