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Comcast Gives an Amazing Lesson on Why Everyone hates them (How not to do Customer Service)

July 15, 2014 by Ben Adkins 1 Comment

Comcast Customer Support

Today the internet “exploded” when a recording of a phone call was released detailing the “customer retention” tactics used by Comcast.

In the call tech blogger and former head of Engadget (a technology blog) goes through an exhausting round of questions in an effort to close his Comcast account and switch providers. This one is hard to listen to and it really illustrates some of the issues that have made Comcast one of America’s most hated companies.

Listen Below to the actual call:


This person broke just about every rule in the book when it comes to dealing with customers.

Want to see how to do it right… Check out our story on how Zappos wrote the book on how to treat your customer.

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Dr Ben Adkins is a Social Media Expert and the CEO at Fearless Social. He grew up in St. Louis MO and was a practicing Chiropractic Physician before he started his own online agency. Visit Dr Ben's Website for more.

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Filed Under: Optimize Your Business Tagged With: comcast, comcast sucks, customer support, dont's, how to do customer service

Comments

  1. Peter Humleker says

    July 15, 2014 at 2:13 pm

    I can concur Comcast is the worst!!!

    Reply

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